Simple Returns, Confident Shopping 

Celeritar Innovations Private Limited ("we," "our," "us") runs gofashions, ensuring our users ("you" or "your") enjoy a hassle-free shopping journey. While we carefully curate our products to meet high standards, we understand that there are times when a return may be necessary. Our return process is designed to be quick and hassle-free, ensuring swift resolutions for any concerns you might have. Should you receive a damaged or defective item, we apologize for the inconvenience and are here to assist you. To begin a return or exchange, please contact our customer support team within 48 hours of receiving your order. If an incorrect item is delivered, please notify us immediately, and we will organize a replacement or return. All returned items must remain unused, unaltered, and in their original packaging, with tags, labels, and invoices intact.  

Effortless Return Process, Swift Resolution 

Our customer support team is ready to help guide you through an easy and seamless return process. Be sure to initiate your return request within the designated time frame to ensure a smooth experience. We’ll provide clear instructions to make the return process straightforward and stress-free. Refunds or exchanges are typically processed within 5-7 business days after we receive the returned item. Your satisfaction is our priority, and we aim to make your return experience as quick and convenient as possible.  

Exclusions: What’s Not Eligible for Return  

• Due to hygiene reasons, intimate items such as underwear, socks, and swimwear cannot be returned.  
• Products marked as "final sale" or purchased at a discounted price are non-returnable.  
• Personalized or custom-made products can only be returned if they are defective or damaged.  
• Items that show any signs of wear, washing, or alteration are not eligible for a return.  
• Carefully review product descriptions, as certain items are clearly labeled as non-returnable to avoid confusion.  

Return Shipping: What You Should Know  

• If the item was delivered incorrectly due to an error on our part, we will cover return shipping costs.  
• If the return is due to a change of mind or preference, the customer will be responsible for shipping charges.  
• We suggest using a trusted courier service to ensure your return is safely shipped back to us.  
• For items that are defective or damaged, we will provide return instructions at no extra charge.  
• Our return process is transparent, and we aim to ensure fairness in shipping costs for all returns.  

How Refunds Work: Fast and Easy Process  

• Upon receiving your returned item and inspecting it, we will process your refund via the original payment method.  
• Refunds typically take 5-7 business days to complete, ensuring a reliable and swift turnaround.  
• You will receive a confirmation email once the refund has been processed successfully.  
• We work diligently to make the refund process as smooth as possible, so you can continue to shop confidently.  
• For any additional support, our customer service team is always ready to assist you.  

Need Assistance? We're Ready to Help  

• If you have questions about returns, refunds, or exchanges, our support team is here for you.  
• You can reach out to us via celerotarinnovationpvtltd@gmail.com, and we’ll get back to you promptly with solutions.  
• We are dedicated to addressing any issues and ensuring that your shopping experience remains positive.  
• Your satisfaction is our primary concern, and we strive to offer top-notch service throughout your entire shopping journey.  
• Thank you for choosing gofashions, where exceptional style meets convenience, delivered right to your door.